At Pleasure Fashion, customer satisfaction is important to us. However, we do not offer returns or refunds. We only provide exchanges, subject to the conditions mentioned below.

7-Day Exchange Policy

If you are not satisfied with your purchase, you may request an exchange within 7 days of delivery, provided that:

• The product is unused, unworn, and unwashed
• All original tags and packaging are intact
• The item is accompanied by the original invoice

Exchange Eligibility

• Exchanges are allowed only for the same product in a different size
  OR
• Exchange against another product of the same value

 Individual items from a set or multi-pack cannot be exchanged separately.

Non-Exchangeable Items (For Hygiene Reasons)

The following categories are not eligible for exchange:

• Innerwear & lingerie
• Panties
• Shapewear
• Nightwear
• Swimwear
• Bra accessories (including silicone products)
• Masks

Exchange Conditions

• Exchange will be processed only after the product reaches our warehouse and passes quality inspection
• We reserve the right to refuse an exchange if the product:
• Is damaged
• Is missing items
• Shows signs of wear or use
• Free gifts, if any, must be returned along with the product. If not, the exchange value may be adjusted accordingly.
• A ₹99 shipping fee will be applicable for a second exchange on an already exchanged item.
• For Cash on Delivery (COD) orders, a ₹29 handling charge will apply.

How to Request an Exchange

To initiate an exchange request, you can:

 Email: pleasurefahioncc@gmail.com
 Website: https://pleasure.fashion/

 Customer Care: +91 8155085865

Our team will arrange a reverse pickup, subject to serviceability of your PIN code.

If reverse pickup is not available, you may courier the product to the address shared by our support team.

Exchange Instructions

Please ensure the following while returning the product for exchange:

• Place the item in its original packaging
• Ensure it is unworn, unwashed, and tagged
• Include the original invoice
• Ensure the package is securely sealed by the courier

Exchange Dispatch Timeline

• Once the product is picked up and passes inspection, the replacement product will be dispatched
• Exchange dispatch timelines may vary based on product availability

Refunds

 We do not offer refunds under any circumstances.
All approved cases will be resolved through exchange only.

Received a Wrong or Damaged Product?

If you receive a wrong or damaged item, please report it within 24 hours of delivery.

 Email: pleasurefahioncc@gmail.com
 Website: https://pleasure.fashion/

 Customer Care: +91 8155085865